Refund policy
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Returns & Exchanges
We gladly accept returns for store credit or exchange within 14–30 days of the delivery date. Returned items must be unworn, unwashed, unaltered, and in their original condition with all tags attached.
To initiate a return or exchange, please email us at thevivavitaebrand@gmail.com with your name, order number, and date of purchase. Our team will provide next steps and return instructions.
Store Credit
Once your return is received and inspected, store credit will be issued via email in the form of a digital gift card.
Exclusions
- Sale items are final sale and cannot be returned or exchanged.
- Accessories, bodysuits, swimwear, and intimate items are final sale for hygiene reasons (optional—add if applicable).
Shipping Responsibility
Customers are responsible for return shipping costs. Viva Vitae Fashion is not responsible for lost or stolen packages, so we recommend using a trackable shipping method.
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